Terms of Service

1. About these Terms

These Terms of Service (Terms) govern access to and use of the Antozoe website, platform, applications, workspaces, artificial-intelligence features, Client Portal, documentation and related services (Services).

The Services are provided by Anzoe Pty Ltd (ABN 19 918 903 671), trading as Antozoe (Antozoe, we, us or our).

By creating an Account, starting a trial, purchasing a Subscription, accepting an Order Form or otherwise accepting these Terms, the Customer agrees to them.

A person accepting these Terms for an organisation represents that they have authority to bind that organisation. The organisation is the Customer and the individual is an Authorised User.

These Terms incorporate the Privacy Policy, Acceptable Use Policy, Data Processing Addendum where applicable, the plan description displayed before purchase and any Order Form.

If incorporated documents conflict, the following order applies unless an executed document states otherwise: an enterprise agreement or Order Form; the Data Processing Addendum for personal-data processing; these Terms; the Acceptable Use Policy; then website or plan descriptions.

2. Definitions

Account means an account used to access the Services.

Administrator means an Authorised User permitted by the Customer to manage a Workspace, users, permissions, billing or settings.

AI Output means content generated, suggested, summarised, transformed or analysed by an AI feature.

AI Provider means a third-party provider of artificial-intelligence, language-model, embedding, transcription or related services.

Antozoe IP means the Services and Antozoe’s software, prompts, workflows, methodologies, taxonomies, templates, documentation, interfaces, designs, schemas, benchmark libraries and other intellectual property, excluding Customer Content and Customer-Specific Output.

Client Portal User means a person given limited access to selected content through a Client Portal link or invitation.

Customer Content means information submitted to, stored in or processed through the Services by or for the Customer, including transcripts, files, notes, requirements, comments, approvals and metadata.

Customer-Specific Output means AI Output and other deliverables generated specifically from Customer Content for the Customer, excluding Antozoe IP, generic templates, platform logic, benchmark libraries and pre-existing materials.

Order Form means a written or electronic ordering document that specifies a Subscription, fees, limits or additional terms.

Subscription means a trial or paid right to access the Services for a stated period and plan.

Workspace means the logical organisation or tenant environment used by a Customer.

3. Business use and eligibility

The Services are intended for business and professional use. The Customer confirms that it acquires the Services wholly or predominantly for business purposes.

An Authorised User must be at least 18 years old and legally capable of entering into a binding agreement, or validly authorised by an organisation responsible for the user’s conduct.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, including rights that may apply under the Australian Consumer Law.

The Services do not provide legal, financial, medical, engineering, safety, regulatory or other professional advice or assurance.

4. Accounts, security and administration

The Customer and its Authorised Users must provide accurate information, keep credentials secure, use individual Accounts and promptly report suspected unauthorised access.

The Customer is responsible for inviting and removing users, assigning suitable roles, reviewing access and ensuring former personnel no longer have access.

The Customer must maintain at least one active Administrator and should transfer administrative responsibility before removing or deactivating its final active Administrator.

If a Workspace has no active Administrator, Antozoe may attempt manual recovery after receiving evidence reasonably satisfactory to Antozoe of the requester’s identity and authority. Recovery may be delayed, limited or refused where authority is disputed or cannot be verified.

Antozoe may require password resets, re-authentication, identity verification or additional security steps where reasonably necessary.

5. Invitations and Client Portal

Invitation and Client Portal links are confidential and must not be forwarded, shared publicly or used by anyone other than the intended recipient.

Some Client Portal links may operate as bearer links. A person who obtains a valid link may be able to access the shared content until the link is revoked or expires. The Customer must review what is shared before issuing a link.

Antozoe may require authentication, verified email, acceptance of terms or additional security checks and may expire, revoke, rate-limit or invalidate links.

Client Portal access is intended to be limited to the specific project and content selected for sharing. Client Portal Users do not receive general Workspace membership.

The Customer is responsible for revoking Client Portal access when it is no longer required and promptly reporting suspected misuse.

6. Plans, trials and subscriptions

Plan features, limits, seats, usage allowances and prices are those displayed before purchase or stated in an Order Form. Features marked beta, private preview, in development, exploring or coming soon are not contractual commitments unless expressly stated in an Order Form.

Eligible new Customers may receive a 14-day trial. A valid payment method is required, but no subscription fee is charged during the trial.

Before the trial begins, Antozoe must display the selected plan, trial end date, first charge amount and currency, billing frequency and cancellation method.

Unless the Customer cancels before the trial ends, the trial automatically converts to the selected paid Subscription and the disclosed amount is charged.

Antozoe does not presently provide an ongoing free plan. If a trial is cancelled, payment fails or the Customer does not continue, access may be suspended at or after the trial end.

Antozoe may limit or end a trial to prevent fraud, abuse, excessive automated use or repeated trial creation, acting reasonably.

7. Fees, currency, tax and payment

Unless checkout or an Order Form states otherwise, self-service prices are displayed and charged in United States dollars (USD). The Customer’s bank or card provider may apply currency-conversion charges.

Subscriptions are billed in advance monthly or annually, as selected. If an annual option is offered, the total annual amount payable must be displayed before purchase.

Prices exclude GST and other taxes unless expressly stated. GST or another tax that Antozoe is legally required to collect will be shown at checkout or on the invoice.

Stripe or another approved payment processor may process payments. The Customer authorises Antozoe and the processor to charge Subscription fees, renewals, disclosed add-ons, disclosed usage charges and taxes.

If payment fails, Antozoe may retry the payment, contact the Customer, restrict paid features, suspend access or terminate the Subscription after reasonable notice.

Except where required by law, caused by a billing error or stated in an Order Form, fees already charged are not refundable merely because the Customer changes its mind or does not use the Services. This does not limit a non-excludable right or remedy.

8. Automatic renewal and cancellation

Paid Subscriptions renew automatically for the same billing period at the then-current disclosed price unless cancelled before renewal.

The Customer may cancel through the billing settings or another easy-to-find and straightforward cancellation method provided by Antozoe.

Cancellation during a trial prevents the first Subscription charge. Cancellation of a paid Subscription takes effect at the end of the current paid billing period unless Antozoe confirms an earlier date.

The Customer remains responsible for charges incurred before cancellation takes effect.

Antozoe will clearly disclose renewal and cancellation terms before purchase and will not make cancellation materially more difficult than signup.

9. Customer Content

As between the parties, the Customer retains all right, title and interest in Customer Content.

The Customer grants Antozoe a worldwide, non-exclusive, limited licence during the Subscription and any permitted retention period to host, copy, transmit, store, process, analyse and display Customer Content only to provide, secure and support the Services, prevent misuse, comply with law and perform processing authorised by the Customer.

The Customer represents that it has the rights, notices, permissions and consents required to submit Customer Content and have it processed through the Services.

The Customer must not submit content prohibited by the Acceptable Use Policy or content whose processing would breach law, contract, confidentiality, privacy, intellectual-property or recording obligations.

10. Recordings, transcripts and sensitive information

The Customer is responsible for determining whether meeting participants, employees, clients or other persons must be notified of or consent to recording, transcription, storage or AI processing.

The Customer should minimise personal and sensitive information and must not submit highly sensitive information unless it is necessary, lawful, authorised and protected by suitable safeguards.

Unless Antozoe agrees in writing, the Services are not designed for government security-classified information, payment-card data, authentication secrets, biometric templates or information requiring a specialised regulated hosting environment.

11. AI features and human review

AI Output is probabilistic and may be inaccurate, incomplete, inconsistent, biased, outdated or unsuitable.

The Customer is responsible for reviewing AI Output, validating source traceability, confirming assumptions, obtaining stakeholder approval and deciding whether Output is suitable for use.

AI Output does not constitute legal, financial, medical, engineering, regulatory or professional advice or assurance.

Where a governed review workflow is available, AI-suggested versions require an explicit human selection before becoming current within that workflow. The Customer must still independently verify the final result.

Antozoe may change AI Providers, models, routing and prompts to improve reliability, safety, quality or cost. The Customer purchases access to Antozoe, not to a particular model, unless an Order Form states otherwise.

Antozoe’s own service is designed to provide decision support, not to determine an individual’s legal rights or similarly significant interests automatically. The Customer must not use AI Output as the sole basis for a high-impact decision about a person without lawful authority, meaningful human review and an appropriate reconsideration process.

12. AI training and service improvement

Antozoe does not use identifiable Customer Content to train a general-purpose public AI model unless that use is clearly disclosed and authorised where required.

Operational telemetry, security information and de-identified usage data may be used to operate, secure and improve the Services.

AI Provider retention and training settings depend on the applicable provider contract and account configuration. Antozoe will not make an absolute no-training or zero-retention representation unless supported by current evidence.

13. Customer-Specific Output

As between the parties and to the extent rights exist, the Customer owns Customer-Specific Output generated from Customer Content.

To the extent Antozoe owns any intellectual-property rights in Customer-Specific Output, Antozoe assigns those rights to the Customer when all applicable fees are paid.

The Customer may edit, export, reproduce, distribute and use Customer-Specific Output for its business and client deliverables.

The Customer must not resell the Antozoe platform, represent Antozoe IP as its own, or extract or reproduce Antozoe’s proprietary prompts, schemas, benchmark libraries, taxonomies or platform logic.

Antozoe does not represent that AI-generated material is unique or eligible for copyright protection in every jurisdiction.

14. Antozoe intellectual property

Antozoe and its licensors retain all rights in Antozoe IP.

During the Subscription, Antozoe grants the Customer a limited, non-exclusive, non-transferable right to use the Services for its internal business and client-service activities in accordance with these Terms.

The Customer must not reverse engineer, decompile, bypass access controls, copy material portions of the Services, remove proprietary notices, use the Services to build a competing platform, or use Antozoe branding without permission, except to the extent a restriction is prohibited by law.

15. Industry intelligence and benchmarks

Benchmarks, maturity models, standards mappings, reference metrics and industry comparisons are provided for information and decision support only.

The Customer must assess whether a benchmark is current and relevant to its geography, sector and methodology before relying on it.

Antozoe retains ownership of its benchmark methodology, schemas, comparative logic and generic reference materials.

16. Feedback

If the Customer provides suggestions or feedback, it grants Antozoe a perpetual, worldwide, royalty-free right to use that feedback without obligation, provided Antozoe does not identify the Customer publicly without permission.

Feedback does not include Customer Content or the Customer’s Confidential Information.

17. Third-party services and subprocessors

The Services depend on third-party providers for hosting, storage, authentication, payments, email, monitoring, queues and AI processing.

Antozoe may add, replace or remove providers, subject to the Data Processing Addendum where applicable.

Third-party services outside Antozoe’s reasonable control may be unavailable, changed or discontinued. Antozoe will use reasonable efforts to maintain continuity but is not responsible for an independent third party’s acts or omissions beyond the extent required by law.

18. Privacy and data processing

Antozoe handles personal information in accordance with the Privacy Policy and applicable law.

Where Antozoe processes personal data on behalf of the Customer, the Data Processing Addendum applies.

The primary production database and file-storage project is hosted in Sydney, Australia. Customer Content may be processed outside Australia by approved subprocessors, including AI Providers, as described in the Privacy Policy and Subprocessor List.

The Customer is responsible for its own privacy notices, lawful basis, retention requirements and responses to people whose information it submits.

19. Confidentiality

Confidential Information means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood as confidential, including Customer Content and non-public product, security, pricing and business information.

Each receiving party must use Confidential Information only for the agreement, protect it using reasonable care, and disclose it only to people and providers who need it and are bound by confidentiality obligations.

Confidential Information does not include information that is public without breach, lawfully known without restriction, independently developed, or lawfully received from another source.

A party may disclose Confidential Information where required by law, after giving notice where legally permitted.

20. Security

Antozoe will maintain reasonable administrative, technical and organisational safeguards appropriate to the nature of the Services and information processed.

Safeguards may include encrypted transport, provider-managed encryption at rest, authentication, application-level tenant scoping, role-based controls, logging, monitoring, backups, secure development practices and incident response.

No online service can guarantee absolute security. The Customer is responsible for endpoint security, credential management, user access and secure configuration.

If Antozoe confirms a material security incident affecting Customer Content, it will notify affected Customers without undue delay where required by law or reasonably appropriate, subject to legitimate law-enforcement and security constraints.

21. Availability, support and service levels

Unless an Order Form includes a service-level agreement, the Services are provided on a reasonable-efforts basis without a guaranteed uptime or response time.

Antozoe may perform maintenance, deploy updates and temporarily restrict access. Where practicable, Antozoe will give notice of material planned downtime.

Support is provided through the channels published by Antozoe.

22. Beta, preview and roadmap items

Beta, preview, private design-partner and experimental features may be incomplete, unavailable, changed or discontinued.

Roadmaps, demonstrations, mock-ups and descriptions of future Studios or features are statements of current intention only and are not contractual commitments or guarantees of availability.

The Customer should not rely on a future feature unless it is expressly included in an executed Order Form.

23. Changes to the Services and prices

Antozoe may update or improve the Services. It will not materially reduce the core paid functionality during a prepaid term without reasonable notice, except where required for security, law or a third-party dependency.

Antozoe may change prices for a future renewal by giving at least 30 days’ advance notice. A price change will not apply retrospectively to a period already paid.

If a material change substantially disadvantages the Customer, the Customer may cancel before the change takes effect, subject to any non-excludable rights.

24. Suspension

Antozoe may suspend access where reasonably necessary to prevent security harm, address unlawful or abusive activity, respond to non-payment, enforce the Acceptable Use Policy, comply with law or protect other customers.

Where practical, Antozoe will give notice and an opportunity to remedy before suspension. Immediate suspension may occur for urgent security, legal or abuse risks.

25. Termination

The Customer may terminate by cancelling the Subscription.

Antozoe may terminate for material breach not remedied within a reasonable period, repeated breach, non-payment, unlawful or harmful use, insolvency or legal prohibition.

On termination, the Customer’s right to use the Services ends when the applicable access period ends; accrued payment obligations remain due; and clauses intended to survive remain effective.

26. Export, retention and deletion

The Customer should export content it requires before cancelling or terminating. Antozoe may provide supported export tools while the Account is accessible, but does not guarantee a post-termination export window or a complete account-level export unless an Order Form states otherwise.

Cancellation or termination may end access to Customer Content at the end of the applicable term. Antozoe may retain Customer Content while reasonably required for support, dispute resolution, legal compliance, security or a verified deletion or de-identification process.

Antozoe will take reasonable steps to delete, de-identify or put beyond ordinary use personal information that is no longer required for a permitted purpose, subject to legal-retention obligations and technical feasibility. Deletion may require manual processing and may not be immediate.

Residual copies may remain in access-controlled database backups for up to seven days before being overwritten through the ordinary backup cycle. Backups are maintained for disaster recovery and are not a customer archive; restoration of an individual item or Workspace is not guaranteed.

Antozoe may retain billing, tax, security, fraud-prevention, audit and legal records for as long as required by law or reasonably necessary for legitimate business needs.

27. Warranties and Australian Consumer Law

Each party warrants that it has authority to enter into these Terms.

Antozoe will provide the Services with reasonable care and skill.

Except as expressly stated and to the maximum extent permitted by law, the Services are provided as is and as available. Antozoe does not warrant uninterrupted or error-free operation, complete or accurate AI Output, identification of every requirement or risk, or continued availability of a third-party service.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

Where the Australian Consumer Law permits liability for failure to comply with a guarantee relating to services to be limited, Antozoe’s liability is limited, at its option, to supplying the services again or paying the reasonable cost of having them supplied again.

28. Customer indemnity

The Customer indemnifies Antozoe against a third-party claim to the extent caused by unlawful Customer Content, the Customer’s infringement of another person’s intellectual-property, privacy, confidentiality or recording rights, or the Customer’s wilful prohibited use of the Services.

The indemnity does not apply to the extent the claim was caused by Antozoe’s negligence, wilful misconduct or breach.

Antozoe must give prompt notice, allow the Customer reasonable control of the defence, and provide reasonable cooperation. The Customer must not settle a claim in a way that admits fault by, imposes an obligation on, or materially harms Antozoe without Antozoe’s written consent.

Any Antozoe indemnity applies only if expressly included in an enterprise agreement or Order Form.

29. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or consequential loss, or for lost profit, revenue, goodwill, opportunity or anticipated saving, except to the extent such exclusion would be unlawful.

Subject to the exclusions below, Antozoe’s aggregate liability arising from the Services in any 12-month period is limited to the greater of the fees paid or payable by the Customer during the 12 months before the event and A$1,000.

Antozoe’s aggregate liability for breach of confidentiality, breach of applicable privacy obligations, a security incident caused by Antozoe’s failure to maintain reasonable safeguards, or infringement of third-party intellectual property by the unmodified paid Services is limited to the greater of twice the fees paid or payable during the preceding 12 months and A$10,000.

The limitations do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or liability that cannot lawfully be excluded or limited.

Each party must take reasonable steps to mitigate loss.

30. Force majeure

Neither party is liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, war, civil disorder, labour disruption, internet or utility failure, cloud-provider outage, cyberattack, government action or epidemic.

The affected party must use reasonable efforts to reduce the effect. If a material interruption continues for more than 30 consecutive days, either party may terminate the affected Subscription on written notice, and Antozoe will refund prepaid fees for the unused period where required by law or appropriate in the circumstances.

31. Compliance with laws

Each party must comply with laws applicable to its performance.

The Customer is responsible for laws and obligations relating to meeting recording, employee monitoring, privacy notices, professional duties, sector regulation and implementation of Customer-Specific Output.

32. Sanctions and export controls

The Customer must not use the Services in breach of applicable sanctions, export controls or trade restrictions and represents that it is not prohibited from receiving the Services.

33. Publicity

Antozoe will not use the Customer’s name, logo or trademarks publicly without permission, except where an Order Form states otherwise.

A case study, testimonial or reference arrangement requires separate approval.

34. Electronic communications

The Customer consents to receiving Account, billing, security, legal and service communications electronically.

Marketing communications will be sent only with consent or another lawful basis, will identify Antozoe and will include a functional unsubscribe method.

35. Notices

Legal notices to Antozoe must be sent by email to zoe@antozoe.com and by prepaid post to 46 Devereaux Street, Oak Park VIC 3046, Australia. A notice is effective when received.

Notices to the Customer may be sent to the Account email, an Administrator email or displayed prominently in the Services.

A party must keep its notice details current.

36. Changes to these Terms

Antozoe may update these Terms for legal, security, operational or product reasons.

Material changes will be notified before they take effect by email, in-app notice or website publication. Changes do not apply retrospectively.

Where a material change substantially reduces the Customer’s rights during a prepaid term, the Customer may cancel before the change takes effect and may be entitled to an appropriate refund for the unused period, subject to law.

37. Assignment

The Customer may not assign these Terms without Antozoe’s written consent, not to be unreasonably withheld for a genuine corporate reorganisation or sale of substantially all relevant assets where the assignee assumes the obligations.

Antozoe may assign these Terms as part of a merger, acquisition, restructuring or sale of its business, provided the assignment does not materially reduce the Customer’s rights.

38. Subcontracting

Antozoe may use subcontractors and subprocessors to provide the Services and remains responsible for their performance to the extent required by law and contract.

39. Dispute resolution

Before starting court proceedings, each party must give written notice describing the dispute and allow senior representatives at least 20 business days to attempt resolution in good faith.

If unresolved, the parties should consider mediation in Melbourne, Victoria before commencing proceedings.

This clause does not prevent urgent injunctive relief, debt recovery, a complaint to a regulator, or exercise of a non-excludable statutory right.

40. Governing law and jurisdiction

These Terms are governed by the laws of Victoria, Australia.

The parties submit to the courts of Victoria and courts entitled to hear appeals from them.

41. General

These Terms and incorporated documents form the entire agreement about the Services, subject to any representation or right that cannot lawfully be excluded.

Failure to enforce a right is not a waiver.

If a provision is unenforceable, it is severed or read down to the minimum extent necessary.

Headings do not affect interpretation.

No agency, partnership, joint venture, fiduciary or employment relationship is created.

The word including means including without limitation.

42. Contact

Anzoe Pty Ltd (ABN 19 918 903 671), trading as Antozoe.

Registered office: 46 Devereaux Street, Oak Park VIC 3046, Australia.

Website: https://antozoe.com.

Legal, privacy, security and support enquiries: zoe@antozoe.com.